# NeoTiler Support & Help Center

Hello! We are here to help. If you have any issues or feedback, please reach out.

[Contact Support](mailto:support@getneotiler.com)

Response time: 24 hours

## Frequently Asked Questions

### How do I snap a window?

Simply drag any window to the edge or corner of your screen. You will see a blue preview box. Release the mouse to snap it!

### Can I exclude specific apps?

Yes! Go to Preferences > Ignore List and add any app you want NeoTiler to ignore. This is useful for apps with custom window behavior.

### How do I save my current workspace?

Open the NeoTiler menu from the menu bar select Workspaces and select "Save Current Layout". You can restore it anytime later to get back to work instantly.

### What are the system requirements?

NeoTiler requires macOS 12.0 (Monterey) or later. It runs natively on both Apple Silicon (M1/M2/M3) and Intel-based Macs.

### Can I request a refund?

All payments are handled securely by Lemon Squeezy. If you are not satisfied, you can request a refund directly through the link in your purchase email or by contacting Lemon Squeezy support within 14 days.

## Troubleshooting

### Issue: Windows aren't snapping?

MacOS requires specific permissions for window management apps to work. Please ensure NeoTiler has "Accessibility Permissions" enabled.

#### How to fix:

1. Open **System Settings** from your Apple menu.
2. Navigate to **Privacy & Security** > **Accessibility**.
3. Find **NeoTiler** in the list.
4. Ensure the toggle switch is turned **ON**.
5. If it's already ON, try turning it **OFF** and then **ON** again to reset the permission.